Shipping policy
At Antok Signature, we believe that acquiring a fine piece of artisanal décor requires an equally refined delivery experience. We take extraordinary care to ensure your mirror arrives swiftly, securely, and in pristine condition.
US Domestic Warehouse & Express Dispatch
To offer the fastest turnaround without compromising safety, all orders are fulfilled directly from our specialized logistics centers within the United States.
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Order Processing Time: 0 – 1 Business Day
Orders are processed and prepared for transit within 24 hours. Orders placed before 12:00 PM EST on business days are typically dispatched on the same day.
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Delivery Timeline: 1 – 3 Business Days
Once dispatched, transit time across the contiguous United States typically takes between 1 to 3 business days.
Specialized Protective Packaging
Large and delicate mirrors require exceptional protection. Every Antok Signature mirror is encased in custom-engineered, impact-tested packaging—featuring high-density corner guards, reinforced foam casing, and heavy-duty outer cartons designed to absorb shock during transit.
Complimentary Insured Freight
To provide complete peace of mind, all shipments are fully insured against transit damage or loss at no additional cost to you.
Order Tracking & Signature Confirmation
As soon as your order leaves our US warehouse, you will receive a dispatch confirmation email containing your tracking number and real-time shipment updates. For high-value and oversized mirrors, a signature may be required upon delivery to ensure your package arrives safely.
Delivery Inspection & Fragile Goods Protocol
Upon delivery, please carefully examine the outer box before opening. If you notice any visible damage or suspect breakage:
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Photograph or record the outer box and the mirror inside.
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Contact our concierge team within 48 hours at support@antoksignature.com.
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Our team will immediately arrange a priority, complimentary replacement.
Address Changes & Modifications
Because our automated fulfillment system processes orders within 0 to 1 business days, address changes or order cancellations can only be accommodated within 1 hour of order placement. Please review your shipping details carefully at checkout.
Contact Our Concierge
For any special delivery requests, freight inquiries, or assistance with an existing order, please reach out to us at:
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Email: support@antoksignature.com
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Client Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST