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Privacy Policy

Last Updated: September 1, 2026

At Antok Signature, we are deeply committed to protecting your privacy and ensuring a secure, refined shopping experience. This Privacy Policy outlines how Antok Signature ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, make a purchase, or communicate with us through our website and related services (collectively, the "Services").

Antok Signature is hosted and powered by Shopify, enabling us to provide our curated products and services to you smoothly and securely. If a conflict arises between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood the collection, processing, and disclosure practices described herein.

Personal Information We Collect or Process

When we refer to "personal information," we mean details that identify, relate to, or could reasonably be linked with you or another individual. It does not include anonymized or aggregated data that cannot be associated with your identity. Depending on your interactions with our Services, we may collect:

  • Contact Details: Your full name, billing address, shipping address, telephone number, and email address.

  • Financial Information: Payment card numbers, financial account details, payment confirmations, transaction records, and preferred payment methods.

  • Account Credentials: Username, password, security questions, and personal account preferences.

  • Transaction Data: Items viewed, added to cart or wishlist, purchased, returned, or exchanged, as well as past purchase history.

  • Communications: Information provided in your inquiries, feedback, or correspondence with our concierge team.

  • Device & Technical Information: IP address, browser type, network connection, device details, and unique identifiers.

  • Usage Data: Details regarding how and when you navigate and interact with our Services.

Personal Information Sources

We gather personal information through the following channels:

  • Directly from You: When you create an account, complete a purchase, request support, or communicate with us.

  • Automated Technologies: Automatically from your device via cookies, pixel tags, and similar tracking tools when you browse our site.

  • Service Providers: From third-party vendors who manage technology, payment processing, or fulfillment on our behalf.

  • Partners & Analytics Providers: From business and marketing partners who assist in refining our client experience.

How We Use Your Personal Information

We utilize your personal information to deliver a tailored, high-touch luxury experience, specifically for:

  • Service Provision & Fulfillment: To process transactions, fulfill and ship orders, handle returns or exchanges, manage your account, and send operational notifications.

  • Customization & Personalization: To remember your preferences, recommend relevant pieces, and enhance the curation of our store.

  • Marketing & Communications: To deliver promotional updates, exclusive collection announcements, and tailored advertisements via email, SMS, or postal mail, subject to your communication preferences.

  • Security & Fraud Prevention: To verify account identity, secure payment transactions, detect and mitigate fraudulent activities, and maintain a safe platform.

  • Customer Support: To respond promptly to inquiries, provide concierge assistance, and maintain our relationship with you.

  • Legal Compliance: To comply with applicable legal obligations, law enforcement requests, or court orders, and to enforce our legal rights and policies.

How We Disclose Personal Information

We may share your personal data with trusted third parties for legitimate operational purposes, including:

  • Service Providers & Vendors: Partners who assist with IT infrastructure, payment processing, order fulfillment, freight shipping, analytics, and customer support (including Shopify).

  • Marketing & Business Partners: Third-party advertising networks and marketing partners to present tailored content aligned with your interests.

  • Consented Disclosures: Third parties you explicitly direct or authorize us to share information with (e.g., social media integrations or specialized delivery services).

  • Corporate Group & Affiliates: Entities within our corporate family for unified operational efficiency.

  • Legal & Corporate Transactions: In connection with business reorganizations, mergers, acquisitions, bankruptcy proceedings, or to fulfill binding legal processes.

Relationship with Shopify

Our online store is hosted on Shopify, which collects and processes personal information regarding your visit to provide, optimize, and secure the Services. Data submitted to our site may be stored or processed on Shopify’s servers globally.

We also utilize Shopify's enhanced features, which combine interaction data from our store with broader merchant insights to improve service delivery and personalized features. In these contexts, Shopify acts as an independent data controller. For detailed information on how Shopify processes your data and how to exercise your privacy rights directly with them, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites & Links

Our Services may contain links to external websites or third-party platforms. We do not control and are not responsible for the privacy or security practices of non-affiliated sites. We encourage you to review the individual privacy policies of any third-party platforms you visit.

Children's Data

Our Services are designed for an adult audience and are not intended for children. We do not knowingly collect personal data from minors under the legal age of majority in your jurisdiction. If you believe a minor has provided us with personal information, please contact us at support@antoksignature.com to request immediate deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security & Data Retention

While we implement rigorous physical, technical, and administrative safeguards to protect your personal data, no security system is completely impenetrable. We advise against sending sensitive or confidential information through unencrypted channels.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected—including providing services, resolving disputes, maintaining legal records, and enforcing our agreements.

Your Privacy Rights & Choices

Depending on your geographic location and applicable privacy laws (such as GDPR or US state privacy regulations), you may hold the following rights:

  • Right to Access / Know: Request a summary or copy of the personal information we hold about you.

  • Right to Rectification: Request correction of inaccurate or incomplete personal records.

  • Right to Erasure / Deletion: Request the deletion of your personal data, subject to legal retention obligations.

  • Right to Data Portability: Request a structured, machine-readable copy of your data for transfer to another party.

  • Right to Opt-Out: Opt out of the "sale" or "sharing" of personal data for targeted advertising purposes.

If you visit our site with Global Privacy Control (GPC) enabled, we will recognize and process it as a valid opt-out signal for your browser and device. You may also unsubscribe from marketing emails at any time using the link provided in our messages.

To exercise any of your privacy rights, please contact us at support@antoksignature.com. We will verify your request in accordance with applicable laws before taking action.

Complaints & Appeals

If you have questions or concerns regarding our handling of your personal data, please email us directly at support@antoksignature.com. If you are unsatisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Data Transfers

Your personal information may be transferred, processed, and stored outside your country of residence. When cross-border transfers occur (e.g., outside the European Economic Area or United Kingdom), we implement recognized safeguards, such as Standard Contractual Clauses (SCCs), to ensure your data remains protected.

Updates to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices or applicable legal requirements. Revisions will be published directly on this page with an updated "Last Updated" date.

Contact Us

For inquiries regarding this Privacy Policy or to exercise your privacy rights, please reach out to us at:

  • Email: support@antoksignature.com

  • Address: Antok Signature, Salisbury Rd, 111, Kowloon, Hong Kong SAR