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Bulk & Trade Order Terms & Conditions

Antok Signature welcomes partnerships with interior designers, architects, hospitality groups, luxury residential developers, and commercial buyers. These Bulk & Trade Order Terms & Conditions apply to large-volume orders, commercial acquisitions, and bespoke trade client accounts.

Trade Eligibility & Account Setup

Trade pricing and volume discounts are reserved for verified design professionals and corporate entities. To qualify, trade applicants must provide valid credentials (e.g., Reseller Certificate, Business Tax ID, or professional license) during initial registration with our team at marketing@antoksignature.com.

Quotations & Pricing

  • Validity: Written price quotes issued for bulk or trade orders are valid for 30 calendar days from the date issued unless otherwise specified in writing.

  • Price Adjustments: Quotes are tailored based on unit quantity, custom finish selections, and freight delivery logistics. Antok Signature reserves the right to adjust pricing if order quantities or specs are modified prior to order confirmation.

Payment Terms & Deposit Requirements

  • Standard Bulk Orders: Full payment is required at checkout prior to order processing and warehouse dispatch.

  • Custom & Made-to-Order Acquisitions: A non-refundable 50% deposit is required upon order confirmation to initiate production. The remaining 50% balance, including freight and applicable taxes, must be paid prior to final shipment.

Production & Lead Times

Lead times for bulk or custom-curated orders vary depending on product selection, finish customization, and order volume:

  • In-Stock Bulk Items: Dispatched within 1–3 business days from our US warehouse.

  • Custom / Made-to-Order Collections: Standard lead time is 6–10 weeks from deposit receipt. Estimated delivery dates are given in good faith but are not guaranteed due to artisanal production processes and global freight conditions.

Cancellations & Order Revisions

  • In-Stock Bulk Orders: May be canceled or modified within 24 hours of order placement without penalty.

  • Custom / Special Production Orders: Once production begins following deposit payment, custom orders are final, non-cancelable, and non-refundable.

Freight Delivery & Receiving Protocol

Bulk and trade shipments are delivered via specialized freight carriers (Palletized LTL Freight).

  • Receiving Responsibility: It is the client’s or receiving agent's responsibility to ensure that the delivery address can accommodate large freight vehicles and offers adequate loading access.

  • Inspection at Delivery: The receiver must thoroughly inspect all pallets and crates for external damage prior to signing the Bill of Lading (BOL). Any visible damage must be explicitly noted on the carrier's delivery receipt.

  • Concealed Damage: Any internal damage must be reported to support@antoksignature.com within 48 hours of delivery with clear photographic documentation.

Returns & Exchanges

Bulk, commercial, and trade-discounted orders are non-returnable and non-refundable unless the merchandise arrives damaged or possesses verified manufacturing defects covered under our Warranty Policy.

Contact Our Trade Concierge

For volume quotes, sample requests, or custom trade inquiries, please contact our dedicated trade team:

  • Commercial Inquiries: marketing@antoksignature.com

  • Client Care: support@antoksignature.com